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Book Return and Exchange Policy
Overview
Welcome to Ziffy Bees! We appreciate your interest in our collection of books. Our goal is to provide you with a seamless shopping experience, and we understand that there may be occasions when you need to return or exchange a book. Please review our policy below for details on how we handle returns and exchanges
Returns
Eligibility Criteria
To be eligible for a return, your book must meet the following criteria:
- The book must be in its original condition, unopened, and unused.
- Returns must be initiated within 3 days from the date of delivery.
- E-books and downloadable content are not eligible for return.
Return Process
To initiate a return, follow these steps:
1. Log in to your Ziffy Bees account.
2. Navigate to your order history and select the book(s) you wish to return.
3. Follow the instructions to generate a return request.
4. Pack the book securely and include a copy of the packing slip.
5. Our Delivery partner will schedule a pickup.
Refund Process
Once we receive your returned book, our team will inspect it. If the book meets our eligibility criteria, we will process your refund. Please allow 15 business days for the refund to be credited back to your original payment method. Note that shipping costs are non-refundable.
Exchanges
Eligibility Criteria
Exchanges are allowed for books that are damaged upon receipt or if you received the wrong book. If you need to exchange a book, please contact our customer support team within 3 days of receiving the order.
Exchange Process
To initiate an exchange, please follow these steps:
1. Contact our customer support team at ziffybees@gmail.com with your order number and details of the issue.
2. Our team will guide you through the exchange process, which may include providing photos of the damaged book.
3. Once approved, we will provide instructions on returning the book and sending you a replacement.
Exceptions
Please note that the following items are not eligible for return or exchange:
- E-books and downloadable content
Contact Us
If you have any questions or concerns about our book return and exchange policy, please contact our customer support team at ziffybees@gmail.com
