- Dr. Anand Shankar Raja M PhD (HRM) Dr. Anand Shankar Raja M is an accomplished academician, researcher, and practitioner whose career spans Human Resource Management, Consumer Behaviour, Mystery Shopping, and applied analytics. He holds a PhD in HRM focussing on “Mystery Shoppers” from SRM University, where his research laid the foundation for a deep understanding of employee behaviour, customer experience, and organizational performance. Over the years, he has contributed meaningfully to academia through teaching, research guidance, and institutional development across reputed institutions including ISBR Business School, Christ University, and Kumaraguru College of Liberal Arts and Science His role extends to developing research culture, managing scholarly processes, and training scholars in contemporary analytical tools and research methods. His academic leadership is complemented by extensive experience as a mystery shopper, where he has collaborated with leading brands to assess service delivery, customer journeys, and retail performance, translating real-world insights into research and classroom learning. With more than a decade of teaching and research experience, Dr. Anand has published in national and international journals, presented at leading conferences; and contributed to projects involving copyrights, patents, digital literacy initiatives, and socio-economic studies. His work has been recognized with the Engal Aasan award for educational impact, reflecting his commitment to nurturing young minds and fostering a culture of inquiry and excellence Dr. Anand’s interdisciplinary expertise—spanning behavioural sciences, HR analytics, market research, and technology-enabled learning—has positioned him as an advocate for data-driven decision-making in HR and management education. His hands-on proficiency with KNIME, combined with years of teaching HR analytics, has inspired this book, crafted to empower students, academicians, and professionals to explore practical, real-time analytics using a powerful open-source platform.₹399.00in AcademicSku: 9789375000242
HR ANALYTICS USING KNIME (Evidence Based HR Decision Making)
- Dr. Anand Shankar Raja is an academic and researcher, currently serving as an Assistant Professor and Research Manager at ISBR Business School in Bangalore, India. Born on May 2nd, he has dedicated over a decade to the fields of teaching and research, specializing in marketing and consumer behavior. Dr. Raja holds multiple degrees, including a Bachelor of Business Management (BBM) from PSG College of Arts and Science, a Master of Commerce (MCom), an MBA, and a Post-Graduate Diploma in International Business (PGDIB) from Bharathiar University. He completed his PhD at SRM University, focusing on enhancing job satisfaction through motivation and emotional intelligence among mystery shoppers. His career spans various prestigious institutions, including Christ University, where he served as an Assistant Professor and Program Coordinator for the BCom Morning Program. He has also held roles at Kumaraguru College of Liberal Arts and Science, where he contributed significantly to research initiatives and student engagement. At ISBR Business School, Dr. Raja manages doctoral programs and teaches subjects such as marketing and consumer behavior. He is known for his innovative teaching methods and commitment to student success, often encouraging students to engage in research conferences and publish their work in reputed journals. Dr. Raja's research interests lie primarily in qualitative methods, with numerous articles published in SCOPUS-indexed journals. He has presented findings at esteemed institutions like the Indian Institute of Management and the Indian Institute of Technology. His notable works include studies on emotional intelligence's impact on job satisfaction among mystery shoppers and the role of digital integrated marketing communication. Dr. Raja has mentored several doctoral scholars and has been instrumental in organizing international conferences. His innovative approach led to the development of a new research model that received copyright protection. Additionally, he authored a book on mystery shopping, reflecting his passion for this niche area. Dedicated to fostering a supportive learning environment, Dr. Raja emphasizes critical thinking, creativity, and emotional intelligence in his teaching philosophy. He aims to bridge the gap between academic theory and practical application, ensuring that students are well-prepared for their future careers. In summary, Dr. Anand Shankar Raja exemplifies a commitment to excellence in education and research, making significant contributions to the academic community while nurturing the next generation of business leaders.₹349.00in AcademicSku: 9789367071663
The Mystery Shopper’s Handbook: Evaluating and Enhancing Customer Experience

